As part of the Canada Revenue Agency’s (CRA) ongoing efforts to enhance service delivery, a significant change is coming to how businesses receive correspondence.

Starting in spring 2025, the CRA will transition to online mail as the default method for delivering most business-related communications. This means that instead of receiving paper mail, your business will access important notices and correspondence through the CRA’s secure online portal, My Business Account.

Who Does This Change Affect?

New Business Number and Program Account Registrations: All new businesses will automatically receive correspondence online.
Existing Businesses Registered for My Business Account: If your business is already registered, you will start receiving online mail.
Businesses with Authorized Representatives: If you have a representative accessing CRA services via Represent a Client, they will also receive correspondence online.

How to Prepare

To ensure a smooth transition, we recommend the following steps:

Sign in or Register for My Business Account: Make sure your business is registered and has access to this secure portal.
Update Your Email Address: Ensure your email address is up-to-date in My Business Account. This allows the CRA to notify you when new correspondence is available. You can add up to three email addresses per program account, including those of authorized representatives like us.

Benefits of Online Mail

Faster Communication: Receive important updates more quickly.
Convenience: Access your correspondence 24/7 from any device.
Enhanced Security: The CRA uses advanced security measures to protect your data.
Eco-Friendly: Reduce paper waste and contribute to a greener future.

Requesting Paper Mail

If you prefer to continue receiving paper mail, you can submit a request starting in May 2025 using Form RC681 – Request to Activate Paper Mail for Business or through My Business Account.

For more information on this transition, please visit canada.ca/cra-business-mail-online.

We are here to support you through this change. If you have any questions or need assistance with setting up or managing your My Business Account, please do not hesitate to reach out to us.

Thank you for your continued trust in our services.